HURA customer care
If something is not right.
We want every piece to feel right in your outdoor space. If there is ever an issue, tell us and we will work with you to put it right.
Returns
What applies, and when.
In-stock items
You may request a return within 7 days of delivery, provided the item is unused and in its original condition and packaging. Once we have inspected it, we will process your refund to the original payment method.
Made-to-order and custom pieces
Because these pieces are made specifically for you, they are non-returnable unless faulty. We will always work with you to resolve any genuine fault.
Damaged or faulty on arrival
Please inspect your delivery on arrival. If anything is damaged or faulty, contact us within 7 days with a few photos and your order number, and we will arrange a repair, replacement or refund.
How to start a return
Contact our customer care team with your order number and we will guide you through it.
Warranty
Warranty terms vary by item and are noted on the product where they apply. You can read the details on our warranty page.
Your consumer rights
Nothing here affects your statutory rights as a consumer in Malaysia.
Need a hand with an order? Contact our team and we will take care of it.
Our promise
We stand behind every piece.
If something arrives damaged or simply is not right, tell us and we will sort it out properly.
Contact our team