Delivery and installation
Standard and white-glove delivery options, with placement and packaging removal where available.
HURA customer care
Support beyond delivery.
From first placement to years of use.
Pre-delivery check
Access, lift dimensions, stairs, placement and delivery conditions are reviewed for larger pieces.
Warranty
Product-specific warranty terms are shown with each item before purchase.
Care guidance
Practical advice for frames, timber, stone, textiles and seasonal protection.
Replacement parts
Support for serviceable components such as covers, glides, cushions and hardware where available.
After-sales help
Connected support from order and delivery through product care and service requests.
Care starts with placement
Open sky, covered terrace or coastal air?
Tell us where a piece will live. We can help match materials and maintenance expectations to the actual setting.
Larger pieces are carried in by hand, set in place in the space you choose, and left exactly as they should be.
Ask HURADelivery
How your order arrives.
Where do you deliver?
We deliver throughout Malaysia. For larger pieces we arrange white-glove delivery by appointment, so someone can set them up properly in the space of your choice.
What are the lead times?
In-stock pieces ship sooner. Made-to-order pieces are produced for you and take a little longer. We confirm the lead time for your specific items on the invoice we email you, so you always know what to expect before you pay.
What does delivery cost?
Delivery is arranged after checkout. We confirm your final delivery cost on the invoice, based on your items and where they are going, so there are no surprises.
How do access and placement work?
For larger items we offer placement in the space you choose. Please tell us about lifts, stairs or tight access in advance so we can plan the day properly and bring the right help.
Do you deliver outside Malaysia?
For now we deliver within Malaysia. If you are planning a project from overseas, send us a note and we will see what is possible.
Questions about a delivery? Contact our team or plan a showroom visit.